Terms of Service

These terms are a contract between you (or the firm/organization you represent) and Intime IT Services Private Limited, operating under the brand TaxMedha (CIN: U72900WB2013PTC192823, registered office: 3016, Mira Kunj, Rajdanga Main Road, 3rd Floor, Kasba, Kolkata – 700107, West Bengal, India).

TaxMedha provides citation-first research, drafting, and analytics tools for direct-taxation practitioners — Tax GPT, Tax Calculator, Notice Wizard, Knowledge Base, Talk To Human, and related Studio modules. It surfaces cited sources to support your work and drafts documents for your review; it does not replace the professional judgment of a qualified Chartered Accountant, Cost and Management Accountant, Company Secretary, or Advocate.

Final sign-off on any filing, opinion, computation, or notice response remains with the practitioner of record. TaxMedha's AI features (Tax GPT, Notice Wizard drafts, calculators) can be incomplete, out of date, or wrong — treat every figure, citation, and draft as a starting point requiring independent professional verification before you rely on it or share it with a client or authority. We disclaim all liability for action taken solely on an unverified AI-generated output.

You must be at least 18 years old and capable of entering a binding contract under the Indian Contract Act, 1872 to create an account. You are responsible for the accuracy of information you provide and for safeguarding your account credentials; notify us immediately of any unauthorized use. Firm admins are responsible for the access levels they grant to team members under their organization.

You agree not to:

• Attempt to bypass, disable, or probe security controls or rate limits;
• Upload content you do not have the right to share, or that infringes a third party's rights;
• Use the platform to generate advice, filings, or communications you know to be misleading, fraudulent, or unlawful;
• Reverse-engineer, scrape, or extract the underlying models, prompts, or infrastructure; or
• Resell or sublicense access to the service without our written consent.

We may suspend access immediately, without notice, for a violation that poses a security or legal risk.

Documents and data you upload remain yours. We process them only to provide the service and never use client personal data to train AI models. See our Privacy Policy for full handling details, including which third-party AI providers process query/document content as sub-processors.

We own all rights, title, and interest in the TaxMedha platform, including its software, design, and underlying models and prompts, excluding content you upload. You retain ownership of the documents, data, and content you upload or create using the service, and grant us a limited license to process it solely to provide the service to you.

Paid plans are billed per the cycle and price shown at checkout on the Pricing page, charged in advance via Razorpay. Cancelling a subscription stops future renewals; access continues until the end of the period already paid for. See our Refund & Cancellation Policy for the full terms, including when a refund may be granted.

We aim for high availability but do not guarantee uninterrupted, error-free, or secure access. Planned maintenance and incident history are posted on the Status page.

The service is provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

To the maximum extent permitted by law, Intime IT Services Private Limited is not liable for indirect, incidental, special, or consequential damages, or for any loss arising from reliance on an AI-generated output without independent professional verification. Our total liability for any claim arising from these terms is limited to the amount you paid us in the 12 months preceding the claim.

You agree to indemnify and hold Intime IT Services Private Limited harmless from any claim arising from your breach of these terms, your misuse of the service, or content you upload that infringes a third party's rights.

We may suspend or terminate access for violation of these terms. Firm admins may cancel their subscription at any time from Settings. Sections covering intellectual property, liability, indemnification, and governing law survive termination.

Neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control, including natural disasters, internet or cloud-infrastructure outages, governmental action, or failures of a third-party AI/payment provider we depend on.

These terms are governed by the laws of India. Subject to the grievance redressal process below, any dispute arising out of or relating to these terms will first be attempted to be resolved through good-faith negotiation, failing which it will be referred to arbitration under the Arbitration and Conciliation Act, 1996, seated in Kolkata, India, in English, before a sole arbitrator. Subject to that arbitration agreement, the courts at Kolkata have exclusive jurisdiction.

If any provision of these terms is held unenforceable, the remaining provisions continue in full force. These terms, together with the Privacy Policy and Refund & Cancellation Policy, are the entire agreement between you and us regarding the service.

We will post material changes here with an updated effective date, and notify firm admins by email for changes affecting billing or data handling.

Questions about these terms can be sent to [email protected] or via the Contact page.