Refund & Cancellation Policy

Every new account starts on a 30-day free trial with full feature access — no card or payment details are collected to start it. If you don't subscribe to a paid plan before the trial ends, your account simply moves to a locked, no-cost state; nothing is ever charged during or at the end of the trial without you actively choosing a paid plan at checkout.

Paid plans (Pro, Max, Team) are billed in advance, monthly or yearly, through Razorpay as a recurring subscription, at the price shown on the Pricing page at the time you subscribe. Enterprise is quoted and invoiced individually and is governed by the commercial terms in that invoice/agreement, not the self-serve terms below.

You (or your firm's admin) can cancel a self-managed subscription at any time from Settings. Cancelling stops future renewals — it does not end your access immediately. You keep full access until the end of the billing period you've already paid for, and the subscription will not renew or charge you again after that. There is no partial refund for the unused portion of a period you choose to cancel early, except as described below.

Because TaxMedha is accessed immediately on payment, subscription fees are generally non-refundable once a billing period has started. We will review and may grant a refund, at our discretion, in cases such as:

• A duplicate or erroneous charge (e.g., billed twice for the same period);
• A technical failure on our side that made the service unusable for a material part of the billing period, reported within 7 days of the charge; or
• A clear billing error (wrong plan or amount charged versus what was selected at checkout).

To request a refund, contact [email protected] with your account email and the transaction details within 7 days of the charge. We will respond within 5 business days. An approved refund is processed back to your original payment method via Razorpay and typically reflects within 5–7 business days, depending on your bank or card network.

If a payment fails or is left incomplete, no subscription is activated and nothing is charged. If an amount was debited from your account for a payment that Razorpay or your bank reports as failed or incomplete on our end, it is automatically reversed by Razorpay/your bank under their own standard processes; contact us if it has not reflected within the usual banking timelines.

One-time purchases (such as token packs or marketplace skills/templates) are delivered immediately on successful payment and are non-refundable once delivered, except where the item was materially not as described or a technical failure prevented delivery — contact us within 7 days of purchase in that case.

We will post material changes here with an updated effective date.

Questions about billing, cancellation, or refunds can be sent to [email protected] or via the Contact page. See also our Terms of Service.